The Website Dedicated to Reel to Reel Tape Recorders


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Telephone: 0843 289 3125

 

Terms and Conditions

 

About Us

Tape Recorder is a small UK family run firm completely focused on your total satisfaction. If you have any suggestions or comments please email us from our contacts page.

Our telephone number is usually available 9:30 - 18:00 Monday - Friday, holidays excepted and at other times messages can be left. We will endeavour to return your call as soon as possible.

If you have a complaint or other concern, please call us, or email us from our contacts page. Should you correspond with us via email we will endeavour to deal with your concern as soon as possible. All matters will be dealt with in the strictest confidence.

Purchase

We accept payment via most credit and debit cards or by cheque. Card payment will enable us to ship your goods as soon as authorisation has been obtained from the card issuer - usually on the same working day if your order is received before 14.00 hours.

Making a purchase is simple. Just browse our website, click on any items you wish to buy or use the order form on our contacts page and put them into the shopping basket. After you have finished your selection, click on "Go To Payments" and you will be asked for the details that we require to complete the transaction.

Alternatively, we will gladly take your order by telephone on normal working days 9:30 - 18:00.

If you wish to pay by cheque or bank transfer, please contact us for payment and shipping details and we will advise the total cost. Upon receipt of your cleared payment, your goods will be dispatched via the chosen delivery option.

You have the right to cancel your order within 7 days for a full refund less carriage costs and providing the goods are unused in original packaging.

Goods remain the property of Tape Recorder until full cleared payment is received.

Shipping

Standard Delivery to UK mainland is included in all prices unless otherwise displayed. Standard Delivery is 3 - 5  working days from the working day the order was received. Next Working Day Delivery to mainland UK is 1.99 up to 25.00, 5.99 up to 100.00 and 11.99 over 100.00. Next Working Day Delivery is timed from the working day the order was received. Working days are Monday - Friday, holidays excepted. Orders received up to 14:00 will usually be processed that working day.

Non-mainland UK destinations are subject to different delivery charges and timing. Please contact us for details. Our services are UK only as we do not have any export facilities.

We will try to reduce the shipping charge to reflect very low weight/value orders or high volume orders whenever possible. We reserve the right to manually reduce the carriage charge accordingly on your final invoice when we feel that this condition is met.

The courier will require a signature for proof of delivery, so please make sure someone will be in to accept delivery!

Delivery Schedule

If your items are in stock and when funds have been cleared, we will dispatch your order right away. We will send your order via the chosen option, however we cannot guarantee the efficiency of this external service which is beyond our control. We can usually track your order in cases of difficulty.

Back Orders

If your item is not in stock, we will back order it for you. You will always be contacted with the option to cancel if you would rather not wait.

Tax Charges

We are not registered for VAT and no VAT is therefore chargeable on any prices displayed.

Credit and Debit Cards

When paying via credit and debit card, all credit card numbers are encrypted in the software when the order is placed using 128 bit encryption.

We know of no documented cases of credit card fraud using our electronic transaction purchase system over the internet.

We always check the authenticity of credit card and address information supplied to us and reserve the right to refuse orders at our discretion.

We have a minimum order of 9.99 including shipping, when using credit or debit cards.

Guarantee

We guarantee your satisfaction. All products carry the full manufacturer's warranty.

All products, except secondhand and ex-demo goods, leave our premises as new and in full working order. Should you find the goods faulty within 7 days from the date of purchase we will arrange collection of the faulty goods and upon receipt, we will ship out a replacement or offer a refund. Please do not return faulty goods without first contacting us to obtain authorisation. Any goods returned for repair or replacement must be sent in the original condition, in all the original packaging and must include all accessories, cables and instruction manuals.

Should any item of equipment fail through normal wear and tear during the guarantee period, Tape Recorder will repair the unit free of charge and return it to the customer carriage paid. It is the responsibility of the customer to ship the faulty unit to our repair centre at the customer's expense. Tape Recorder will not be liable for goods in transit from the customer to our repair centre.

This does not affect your statutory rights as a consumer.

Privacy

Tape Recorder collects information from its customers during the ordering process only. This information, which is collected lawfully and in accordance with the Data Protection Act 1998, is the basic information that is vital to ensure correct selection and dispatch of the goods and services you have ordered.

No third parties collect information on our behalf. Tape Recorder does not disclose customer's information to third parties.

Tape Recorder does not use information given during ordering to enable us to send mass marketing material to the customer.

Reaching Us

If you need to reach us, please email us from our contacts page or alternatively, you can call on 0843 289 3125  or fax us on 0871 661 4117. Or write to us at 125 The Street, Capel St. Mary, Ipswich, Suffolk, IP9 2EL, United Kingdom. Visitors by appointment only.